Patient Retention After Acquisition

Retaining patients is critical to practice success. Expect 10-20% natural attrition, but proper strategies minimize loss.

Understanding Patient Anxiety

Patients worry about:

• Quality of care continuity
• Staff changes
• Fee increases
• Relationship with new dentist

Communication Strategy

• Introduction letter 2 weeks before transition
• Meet-and-greet event
• Reassuring signage in office
• Personal calls to long-term patients

Continuity Measures

• Keep existing staff initially
• Maintain current hours
• Honor existing treatment plans
• Delay fee changes 6+ months

Trust Building

• Schedule extra time initially
• Listen to patient concerns
• Explain treatment rationale
• Follow up after major procedures

Expected Retention Rates

Bottom Line

Patient retention depends on communication and continuity. Respect the patient-dentist relationship while establishing your own.

Retention strategy help? Contact DentalBridge.